uCitizen Support

Need help with uCitizen? This page provides official support contacts and instructions for account and content requests.

General Support

For help using uCitizen or reporting technical problems:

  • Email: support@ucitizen.co.ug

Account Deletion

Users may request permanent deletion of their accounts.

Send an email with your registered phone number or email address to:

  • Email: privacy@ucitizen.co.ug

Account deletion requests are normally processed within 30 days.

Content Deletion Requests

If you want specific content removed from uCitizen, you can request deletion.

This includes:

  • Emergency reports
  • Feeds or updates
  • Images or videos
  • Comments
  • Community posts
  • Store listings

Send deletion requests to:

  • Email: removal@ucitizen.co.ug

Include:

  • Your username or phone number
  • Link or description of the content
  • Reason for removal (optional)

Store Support

For store verification or store-related requests:

  • Email: store@ucitizen.co.ug

Child Safety Reports

If you believe a child is at risk or discover unsafe content involving minors, contact us immediately:

  • Email: safety@ucitizen.co.ug

Official Website

Official domain:

https://ucitizen.co.ug

Support requests are handled by Boosted Technologies Limited.